Collaborative Benefits

Members of the CHAN collaborative are supported by knowledgeable and caring support staff. Our goal is to help you increase your efficiency, and provide the tools to help improve the care of your patients. With this goal in mind, we offer the following training and support services.

Systems Support

Wide Area Computer Network:  This central computer system model is the core support for a number of shared business applications for the medical practice sites.  A team of Network staff develop and maintain the systems and provide help desk functions.

Integrated Business Software:  Member practices access the internet and e-mail and utilize state-of-the-art electronic patient records, practice management and accounting system software through CHAN’s central enterprise.  The software has been linked internally (between systems) and with external data sources to automate the flow of information.  This makes the information timely and preserves the integrity of the data for clinical decision making.

Training

CHAN provides comprehensive hands-on training designed to meet the clinical and operational needs of our members. The practice management and electronic medical record applications are composed of several fully integrated modules, and the training provided is designed to give you the tools and skills needed.

Training emphasis is put on specific roles and job functions within an organization.  We also provide upgrade training each time we go live on a new version of the software.

Reporting

Reporting and Analytical function:  The Network provides the lead on the clinical and operations report development and production for the member sites, utilizing the central database and reporting tools.

Workgroups

A big advantage of belonging to the collaborative is the opportunity to learn from one another and improve our systems. As a member you contribute to the decisions about the system's configuration and processes that are required to support those decisions.

The workgroups are comprised of subject matter experts from our member organizations working together to manage issues and improvements to the system.

Participants always consider how their decisions and resultant outcomes impact the universal use, functioning, and effectiveness of the system.